Shipping policy
Shipping Policy for PresentSpark
Last Updated: October 23, 2025
Thank you for visiting PresentSpark! We are a China-based global retailer dedicated to providing you with high-quality products. This policy outlines our shipping practices to ensure a transparent and smooth shopping experience, no matter where you are in the world.
1. Shipping Destinations and Processing Time
We proudly ship to over 200 countries and regions worldwide. Shipping options and delivery times vary depending on your location.
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Order Processing Time: All orders are processed within 1-3 business days (excluding weekends and Chinese public holidays) after payment is confirmed.
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Shipping Estimates: The estimated total delivery time (processing + shipping) is provided at checkout and in your order confirmation email. These are estimates and not guarantees, as international customs clearance can cause delays beyond our control.
2. Shipping Costs
Shipping costs are calculated based on your shipping address, the total weight of your package, and the selected shipping method. The exact cost will be displayed clearly before you complete your purchase. We may offer free standard shipping on orders that meet a certain value threshold.
3. Shipping Methods & Carriers
We utilize a network of reliable international carriers to ensure your order arrives safely. Your order may be shipped by one of the following methods:
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International Standard Postal Service: An economical choice for non-urgent deliveries.
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International Express Carriers (e.g., DHL, FedEx, UPS): Faster and tracked services.
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Specialized Cross-Border Logistics Partners: For certain regions to optimize cost and speed.
The specific carrier and service used will be chosen at our discretion to provide the best balance of speed and reliability for your destination.
4. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package's journey. You can also log into your account on our website to view the latest status.
5. Customs, Duties, and Import Taxes
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International Terms: For all international orders, we typically ship under Incoterms like EXW (Ex Works) or FCA (Free Carrier)
. This means that as the seller, our responsibility is to deliver the goods to the carrier. The buyer is responsible for all costs and procedures from that point forward, including customs clearance and payment of any applicable import duties and taxes. - •
Your Responsibility: You, the customer, are considered the importer of record and are responsible for complying with all laws and regulations of the destination country. Any customs duties, taxes, or brokerage fees are your responsibility.
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Note: These charges are not included in the product price or shipping cost we charge. Please contact your local customs office for more information about potential charges.
6. Lost or Damaged Packages
While we carefully pack your items to withstand long journeys, issues can occur during transit.
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Lost in Transit: If your tracking information shows no updates for an extended period (e.g., 30 business days after shipment for standard mail, 15 business days for express services), please contact us immediately at gritcwy@gmail.com. We will initiate an investigation with the carrier.
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Damaged Upon Arrival: If your package arrives damaged, please refuse acceptance or take photos as evidence and contact us within 48 hours of delivery. We will work with you to resolve the issue.
7. Contact Us
If you have any questions about your order's shipping status or this policy, please feel free to contact our customer service team at gritcwy@gmail.com. Please include your order number for faster service.
Thank you for shopping with PresentSpark!