Shipping & Delivery Policy

Last Updated: July 21, 2026

At PresentSpark, we understand that you are looking forward to receiving your order and upgrading the appearance and visibility of your home, mailbox, gate, or RV. Our team works carefully to process each order, package it securely, and provide clear delivery information throughout the shipping process.

1. Order Processing Time

In-Stock Items

Most in-stock orders are processed and dispatched within 1–3 business days, Monday through Friday, excluding public holidays.

Orders placed on weekends or public holidays will begin processing on the next business day.

Pre-Order Items

Products marked as Pre-Order will display an estimated shipping date on the product page.

If an order contains both in-stock and pre-order items, the entire order will normally ship together once all items are available, unless otherwise stated on the product page or during checkout.

Please review the estimated shipping date before completing your purchase.

2. Shipping Costs

We offer Free Standard Shipping on orders of $69 USD or more to supported delivery destinations.

For orders under $69 USD, the applicable shipping fee will be calculated and clearly displayed during checkout before payment is completed.

The free-shipping threshold is calculated after discounts and promotional codes have been applied, unless otherwise stated.

Expedited shipping may not be available for every product or destination. Any available expedited shipping options and charges will be displayed at checkout.

3. Estimated Delivery Times

Estimated delivery times begin after the order has been processed and dispatched.

United States and Canada

Estimated delivery time:

5–10 business days after dispatch

Other International Destinations

Estimated delivery time:

7–14 business days after dispatch

Order processing time is not included in these delivery estimates.

Shipping times are estimates and are not guaranteed delivery dates. Delays may occasionally occur because of customs inspections, severe weather, public holidays, carrier disruptions, remote delivery locations, incorrect address information, or other circumstances outside our reasonable control.

4. Customs Duties and Import Fees

United States and Canada

Orders shipped to customers in the United States and Canada are generally sent using a Delivered Duty Paid (DDP) shipping method.

This means applicable customs clearance fees and import duties are handled in advance. Customers should not normally be required to pay additional import duties when the package is delivered.

Any shipping fee, sales tax, or other applicable charge collected during checkout will be clearly displayed before payment is completed.

Other International Destinations

Customs requirements vary by country and region.

Unless the checkout page specifically states that duties and taxes are included, customers outside the United States and Canada may be responsible for customs duties, import taxes, handling fees, or other charges imposed by local authorities.

PresentSpark does not control these charges and cannot predict their exact amount.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and, where available, a tracking link.

Please allow 2–5 business days for the carrier’s tracking system to display its first update. Temporary gaps between tracking updates can occur while a package is moving between facilities or countries.

Customers are responsible for providing a complete and accurate email address at checkout to receive shipping notifications.

6. Shipping Address Changes

Please review your shipping address carefully before placing your order.

If you need to correct your address, contact us as soon as possible at service@presentspark.com.

We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that changes can be made after an order has entered processing or has already been handed to the carrier.

PresentSpark is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address submitted by the customer.

Additional shipping charges may apply if an order must be reshipped because of an incorrect address or an unsuccessful delivery attempt.

7. Delayed or Stalled Tracking

Temporary gaps in tracking updates do not necessarily mean that a package has been lost.

Please contact us if:

• The tracking information has not updated for more than 10 business days; or

• The estimated delivery window has passed and the package has not arrived.

Our support team will review the tracking information and, when appropriate, contact the shipping carrier to investigate.

Carrier investigations may require several business days to complete. We will provide an appropriate resolution based on the investigation results and the circumstances of the shipment.

8. Lost Packages

A package may be considered lost when the carrier confirms that it cannot be located or when there has been no meaningful tracking movement for an extended period after investigation.

If a package is confirmed as lost in transit, PresentSpark may provide a replacement, refund, or another appropriate resolution based on the circumstances of the order.

Packages marked as delivered by the carrier are not automatically considered lost. Customers should first:

1. Check the mailbox, porch, entrance, garage, side door, reception area, or other safe delivery locations.

2. Ask household members, neighbors, building staff, or property management whether they accepted the package.

3. Contact the local carrier office for additional delivery information.

Please contact us promptly if the package still cannot be located.

9. Damaged, Defective, or Incorrect Items

Please inspect your order shortly after delivery.

If an item arrives damaged, defective, or different from what you ordered, contact us at service@presentspark.com within 48 hours of delivery.

Please include:

• Your order number

• A brief description of the issue

• Clear photographs of the product

• Photographs of the shipping package and shipping label, when relevant

Please keep the product and original packaging until our support team has reviewed the request.

After reviewing the information, we may arrange a replacement, replacement part, refund, or another appropriate resolution, depending on the nature of the issue.

10. Orders Delivered in Multiple Packages

Some orders may be divided into more than one shipment because of product availability, package size, fulfillment location, or carrier requirements.

When this happens, you may receive separate tracking numbers, and the packages may arrive on different dates.

You will not be charged additional shipping fees solely because an order is divided into multiple packages.

11. Refused, Unclaimed, or Undeliverable Packages

Packages may be returned to the sender when:

• The delivery address is incorrect or incomplete

• The recipient refuses the package

• The carrier cannot complete delivery

• The package is not collected from a pickup location

• Required customs procedures are not completed by the recipient

If a package is returned to us, please contact our support team. Any refund, reshipment, or additional shipping charge will be assessed based on the reason for the return and the condition of the returned package.

Original shipping charges, return-to-sender fees, customs charges, and reshipping costs may be deducted from the refund when the return was caused by an incorrect address, refusal, failure to collect the package, or another issue outside PresentSpark’s control.

12. Contact Us

For questions about order processing, tracking, delivery, or a shipping-related issue, please contact:

Email: service@presentspark.com

You may also reply directly to your shipping confirmation email.

Our support team normally responds within one business day, Monday through Friday, excluding public holidays. During periods of unusually high order volume, responses may take slightly longer.