Faq

FAQs - Frequently Asked Questions

Welcome to our Help Center. Find quick answers to common questions about shopping with us. If you need further assistance, our customer service team is happy to help.

🚚 Shipping & Delivery

Q1: What are your shipping options and costs?

A: We offer standard and expedited shipping options. Shipping costs are calculated at checkout based on your location, order total, and selected shipping method.

Q2: Do you offer free shipping?

A: Yes! We are pleased to offer free standard shipping on all orders over a specific amount (e.g., $50). The current threshold is always displayed on our website banner and at checkout.

Q3: How long will it take to receive my order?

A: Order processing takes 1-3 business days. Delivery time then depends on your chosen shipping method. An estimated delivery date will be provided during checkout. You will also receive a tracking number via email once your order ships.

Q4: Do you ship internationally?

A: Yes, we offer worldwide shipping! Costs and delivery times are calculated based on your location during checkout.

📦 Orders & Payments

Q5: How can I check the status of my order?

A: Once your order has shipped, you will receive a confirmation email with a tracking number and link. You can use this link to track your package's journey in real-time. If you created an account, you can also view your order history and status by logging in.

Q6: Can I change or cancel my order after placing it?

A: We can only modify or cancel an order if it has not yet entered the fulfillment process. Please contact us immediately at gritcwy@gmail.com with your order number. We will do our best to accommodate your request.

Q7: What payment methods do you accept?

A: We accept all major payment methods for your convenience, including Visa, Mastercard, American Express, PayPal, and other secure payment gateways.

🔁 Returns & Exchanges

Q8: What is your return policy?

A: We want you to love your purchase. If you're not satisfied, you may return most new, unopened items within 30 days of delivery for a full refund. For details, please see our full Return Policy page.

Q9: How do I start a return or exchange?

A: Please contact our customer service team first at gritcwy@gmail.com to initiate a return and receive a Return Authorization (RA) number. This ensures your return is processed quickly and correctly.

Q10: When will I receive my refund?

A: Refunds are processed to the original payment method after we receive and inspect the returned item. Please allow 5-10 business days for us to process the refund, and additional time for your bank or credit card company to reflect it on your statement.

📞 Contact & Support

Q11: What is the best way to contact customer service?

A: For the fastest response, please email us at gritcwy@gmail.com. Please include your order number and relevant details to help us assist you promptly.

Q12: What are your customer service hours?

A: Our support team is available Monday through Friday, 9:00 AM to 5:00 PM (EST). Emails received outside these hours will be responded to on the next business day.

Can't Find What You're Looking For?

We're here to help! Send us an email at gritcwy@gmail.com and we'll get back to you as soon as possible.